SHOP SMART
WITH BUY HIVE

Data Collection We collect only the essential information required to process your orders and provide customer support. This typically includes your name, contact details, and delivery address. We avoid unnecessary data collection to keep your experience simple and secure.

Order & Delivery Information Your shipping details are used strictly for order fulfillment and delivery coordination. This information is shared only with trusted logistics partners responsible for completing your delivery.

Payment Safety We support Cash on Delivery for added convenience and security. Since no online payment processing is required, we do not store sensitive financial or card information on our systems.

Third-Party Sharing We do not sell or trade your personal data under any circumstances. Limited information is shared only with verified courier and service partners required to complete your order.

Data Security Your data is stored in secure systems with restricted access controls. We use standard security practices to help prevent unauthorized access, misuse, or disclosure of information.

Data Retention We retain order-related data only for as long as necessary for legal, operational, or support purposes. Once no longer required, the data is securely deleted or anonymized.

User Control You may request updates, corrections, or deletion of your personal data where applicable by law. We aim to respond to all such requests within a reasonable timeframe.

Communication Policy We only contact you regarding your orders, delivery updates, or support-related matters. We do not send unsolicited promotional messages or share your contact details for marketing.

Cookies & Usage Data Basic cookies may be used to improve website performance and enhance your shopping experience. These do not track sensitive personal information and are used only for functional purposes.

Policy Updates This privacy policy may be updated occasionally to reflect service improvements or legal requirements. Any significant changes will be reflected on this page to keep you informed.

Return Window Returns are accepted within 7–15 days of delivery depending on the product category. The request must be raised within this period after order confirmation.

Eligibility Conditions Items must be unused, unwashed, and returned in original packaging with all tags and seals intact. Products that show signs of use or damage may not be eligible for return.

Return Process A Return Merchandise Authorization (RMA) may be required before initiating a return pickup. Once approved, our team will guide you through the pickup and verification process.

Refund Method Refunds or replacements are processed after inspection of the returned item. Approved refunds are issued based on the original payment method or COD confirmation terms.

Non-Returnable Items Certain categories such as perishable goods, personal care items, and digital licenses are non-returnable. These are marked as final sale at the time of purchase.

Damaged or Wrong Items If you receive a damaged or incorrect product, report it within 48 hours of delivery. Our support team will arrange a replacement or refund after verification.

Return Shipping In most cases, return pickup is arranged by our logistics partners at no extra cost. Some locations may require customer-assisted shipping depending on availability.

Platform Usage This platform is intended for lawful personal shopping and product acquisition only. Any misuse, unauthorized access, or automated scraping of data is strictly prohibited.

Order Agreement By placing an order, you agree that all purchase details including product selection and delivery information are accurate. Orders are considered confirmed once successfully submitted through the checkout process.

Pricing & Availability Product prices and availability are subject to change without prior notice. In rare cases of errors, we reserve the right to cancel or modify an order with proper notification.

Liability Limits Our responsibility is limited to the value of the purchased item as shown on the invoice. We are not liable for indirect losses, delays caused by logistics, or external service interruptions.

Shipping Responsibility Delivery timelines are estimates based on logistics partners and may vary by location. Delays caused by weather, transport issues, or external factors are beyond our control.

Returns & Disputes Returns are governed by the return policy outlined separately on the platform. Any disputes related to orders will first be handled through customer support resolution channels.

Legal Resolution In case of unresolved disputes, matters may be handled through local binding arbitration. This ensures a fair and structured resolution process outside of lengthy legal proceedings.